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Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more.

Orders & Payment

How do I place an order?

Browse our collections, select your size and colour, add items to your bag, and proceed to checkout. You can pay via UPI, credit/debit card, or cash on delivery.

Can I cancel my order?

Yes, you can cancel your order as long as it hasn't been shipped yet. Go to your account, open the order, and request cancellation — or contact us on WhatsApp.

What payment methods do you accept?

We accept UPI, all major credit and debit cards, net banking, and cash on delivery (COD) for eligible orders.

How do I track my order?

Once your order is shipped, you'll receive an email with the tracking number and courier details. You can also track from your account page under Order History.

Can I change my delivery address after ordering?

Address changes are possible only if the order hasn't been processed yet. Please contact us immediately via WhatsApp or the contact page.

Shipping & Delivery

How long does delivery take?

Standard delivery takes 5–7 business days depending on your location. Metro cities typically receive orders within 5 days.

Do you deliver to my pincode?

We deliver across India. You can check if your pincode is serviceable during checkout.

Is shipping free?

Yes! We offer free shipping on all orders above ₹999. Orders below ₹999 have a flat shipping charge of ₹99.

Do you ship internationally?

Currently we only ship within India. International shipping is coming soon — follow us on Instagram for updates!

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached.

How do I initiate a return?

Contact us via WhatsApp or our contact page with your order number. We'll arrange a reverse pickup from your address.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item, credited to your original payment method.

Can I exchange for a different size?

Yes! We offer free size exchanges. Contact us with your order number and the size you need, and we'll arrange the swap.

Sizing & Fit

How do I find my size?

Check our Size Guide on each product page. We provide detailed measurements in inches and centimeters for every size option.

What if the product doesn't fit?

No worries! You can exchange it for a different size within 7 days of delivery. We offer free size exchanges.

Do your sizes run true to size?

Our products are designed to fit true to Indian sizing standards. If you're between sizes, we recommend going one size up.

Product & Care

Are your products handmade?

Many of our products feature traditional Indian handwork including block printing, embroidery, and handloom weaving.

How should I care for my garments?

We recommend dry cleaning for embroidered and silk pieces. Cotton garments can be hand washed in cold water with mild detergent. Always refer to the care label.

Are the colours exactly as shown?

We photograph our products in natural light for accuracy. Slight variations may occur due to screen settings and the handcrafted nature of our fabrics.

Still need help?

Can’t find what you’re looking for? Our team is here to help.